We as “Printing and Signs” strive to give our customers the best possible quality prints, However we do not hold ourselves responsible for end print quality due to poor quality images supplied by the “customer”.

PRINTING AND SIGNS TERMS & CONDITIONS

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY.  BY PLACING AN ORDER WITH PRINTING AND SIGNS YOU AGREE TO AND ARE BOUND BY ALL OF THE TERMS & CONDITIONS STATED BELOW AND ALL APPLICABLE LAWS.

NOTE: AS MORE FULLY EXPLAINED BELOW, PRINTING AND SIGNS RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT PRIOR NOTICE. YOUR CONTINUED USE OF THIS SITE IS AND SHALL BE DEEMED TO BE YOUR AGREEMENT TO BE BOUND BY ANY SUCH MODIFICATIONS, ALTERATIONS, OR UPDATES.

1. TURNAROUND TIMES: Turnaround times for both print and design jobs are NOT guaranteed.
   All turnaround times posted or estimated are estimates based on past jobs. There are several circumstances that could delay a job’s turnaround time that are beyond our control.
   NO REFUNDS OR REPRINTS WILL BE ISSUED FOR ANY DELAYS IN TURNAROUND TIMES.
2. ADVANCED PAYMENT: Any and all orders must be paid in advance unless an account has been established and terms are given.  Payments may be tendered by EFT, Visa, MasterCard, via Payfast. WE WILL NOT BE HELD LIABLE FOR ANY DELAY OR POSTPONEMENT OF A JOB DUE TO NON-PAYMENT.
3. DIGITAL MEDIA DESIGN AND TYPE ERRORS:
   When a job is submitted to us to print all design and type needs to be proofread and finalized. We will not be held liable for any files that are submitted to us with copy or design errors. We will also not be held liable for any files printed with a design or copy errors once our design department has received final client approval.
   NO REFUNDS OR REPRINTS WILL BE ISSUED FOR ANY DESIGN OR TYPE ERRORS SUBMITTED OR APPROVED BY THE CLIENT.
4. COLORS: Colors for any print job are NOT guaranteed.
   NO REFUNDS OR REPRINTS WILL BE ISSUED FOR COLOR VARIATIONS FROM THE DIGITAL MEDIA TO THE FINAL PRINTED JOB.
5. SIZING AND CUTTING: Cutting accuracy and exact sizing are NOT guaranteed.
   All jobs are laid out and printed at the exact size ordered. Please ensure that there is a 4mm bleed all around in your final design/layout.  We do not hold ourselves responsible for cutting out any content or text that is too close to the edge of the final layout.
   NO REFUNDS OR REPRINTS WILL BE ISSUED FOR CUTTING OR SIZE VARIATIONS UP TO 4mm ON EACH EDGE
6. SHIPPING: We will not be held liable for any shipping delays or shipments that are lost in transit from a third-party shipping company.
   NO REFUNDS OR REPRINTS WILL BE ISSUED FOR ANY DELAYED OR LOST SHIPMENT.
7. JOB CANCELLATIONS AND REFUNDS: A print order can be canceled at any time prior to it entering into production. Printing and Signs Customer Service representative will inform you of any cancellation charges incurred. All charges incurred prior to the change or cancellation of an order will be invoiced accordingly. Changes to orders and cancellations must be in writing by email and confirmed by Printing and Signs. A print order cannot be canceled, and no refund will be given once it has entered into production or any process thereafter. If a job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will not be subtracted from your balance due or refunded.
   ALL SALES ARE FINAL AND NO REFUNDS WILL BE ISSUED.
8. RETURNS/REFUND/REPRINT POLICY: We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services, and/or in response to our customers’ feedback.  When we do make changes to this Policy, we will revise the “last updated” date at the top of this Policy.  Please make sure that you review it frequently as any time you place an order with P&S the current Returns/Refund/Reprint Policy will apply.
9. We guarantee that our printed products will not be defective in accordance with industry standards. You may contact your account manager who will help address any general issues you may have with your print job. If you believe your print job is defective or has not otherwise met your requirements please contact Printing and Signs, IN WRITING via email, within six (6) business days of receiving your order.  If you do not contact us within this timeframe, we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry.  If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered at our discretion:1. We will reprint the print job with rush production.
   2. We will refund the original order price.

   We reserve the right to request samples of any allegedly defective product prior to either of the above resolutions being agreed to.

   A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us.

   When applicable, a refund will be issued within 10 business days of our receipt of the original product order.

   A reprint will begin expedited production within one (1) business day of our confirmed receipt of the product or such earlier time as we may agree to.

   The following are some guidelines and examples of issues that do not constitute grounds for a refund or a return or reprint of a product:

   • An order is refused from the shipping company or it is undelivered based on the supplied address. (We will reship at the customer’s expense if requested.)
   • The product is lost, delayed, or returned to RPS due to an error made by the customer in submitting the proper shipping address.  (For a product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
   • Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
   • Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
   • Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, the authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
   • Product that has experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.
   • Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, and finished product size.  A PDF proof can be requested at the time of file submission. (Charges may apply.)
   • Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
   • Products that do not exactly match color or ink density.  Printing and Signs does not color match or match customer specified ink density.
   • An inability to print or write on the product, unless the product description states otherwise.  A typical UV coated product cannot be printed or written upon.  Matte-finished and/or Silk Laminated products may or may not accept printing or writing.  We recommend that you order a sample from us and test it using the printer you will use before placing a final order.  Printing and Signs is not responsible for an inability to print or write on a Product unless the product specifically states that it is suitable for this purpose.
   • Orders that are duplicated as a result of customer error.
   • Orders that are canceled after the order has entered into production (or any process thereafter).
   • Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended.  It is a customer’s responsibility to allow sufficient time when placing an order for time-sensitive materials.
   • A customer’s violation of any of the terms and conditions governing the use of Printing and Signs website and/or ordering of products.

10. TRADEMARKS: Any and all trademarks/logos displayed on the Printing and Signs web site are trademarks of their respective company.
11. SAMPLE AND DESIGN USE AND RIGHTS: Printing and Signs retains all rights to any and all graphic designs completed by our design department. Printing and Signs may use any design for samples and/or marketing purposes.
12. DESIGN PROOFING: Any and all graphic designs completed by Printing and Signs designs must have written approval before the job will be printed. Proofing of the job includes, but not limited to, colors, layout, stock images, and text (including spelling & punctuation). Once a job is approved for print, Printing and Signs accepts no liability for any design-related mistakes.
    NO REFUNDS OR REPRINTS WILL BE ISSUED FOR ANY DESIGN RELATED MISTAKES. Proof Disclaimer: